Jeongdong Theater Customer Center

This is an area for suggestions and opinions toward Jeongdong Theater.

Seoul

Opening times
Mon~Sat 09:00 – 18:00 
Inquiries
+82-2-751-1500
Address
43 Jeongdonggil, Jung-gu, Seoul

Gyeongju

Opening times
Tues~Sun 09:00 ~ 21:00 / Mon 09:00 ~ 18:00
Inquiries
+82-54-740-3800
Address
Gyeonggam-ro, Gampo-eup, Gyeongju-si, Gyeongsangbuk-do

Online Reservation

Reservation is possible on the Jeongdong Theater website (http://www.jeongdong.com)
You can check the details at the Reservation Confirmation/Cancellation page.
Only Credit Cards are allowed when reserving online.

Reservation on Site

Reservation is possible at the Jeongdong ticket office.
Please check via phone before you visit.
You can use credit card or cash when reserving on site

Reserving by Phone

Reservation reception is possible during the customer center opening hours.
Only credit cards are allowed when reserving by phone.
When you do not wish to pay, you can only be ensured a seat. The seat will only be held until 30 minutes prior to the performance.
* Seat arrangements are prohibited when reserving by phone.

Ticket Collection(Collecting tickets at the Ticket Office on the Performance Date)

You can come to the Jeongdong Theater ticket office on the performance date, provide your identification or confirmation number,
then collect your ticket (ticket office opening times: 1 hour prior to the performance)
It is more convenient to have your reservation confirmation info printed out.
This can be done on the Ticket Reservation→Reservation Confirmation/Cancellation page.

General Viewing Information

* The Jeongdong Theater makes it a priority to minimize late entry into the theater after performances have started
At the request of the performers or in special performances late customers may not be allowed to enter the theatre after the start of the show.
In the case where late customers are allowed to enter the theater, they must follow the directions of the house management staff and sit where they are asked to so that they do not disrupt the other audience members.

* Flowers, food and beverages, and pets are not allowed inside the theater for health and safety reasons. In accordance with the copyright infringement act, any form of recording (including taking photographs, and/or recording video and/or audio) without the explicit permission from the performers and Jeongdong Theater is strictly prohibited.

* During a performance, the sounds, vibrations and light coming from your mobile phone and other electronic devices can distract the other audience members from enjoying the performance. We kindly request you to turn off all electronic devices before the start of the performance.

* It is the sole responsibility of the customer to check the minimum age requirements for attending each performance, and if upon the day of the performance it is found that a ticket has been purchased for a child who does not meet the age requirement, that child will be denied entry, and no cancellation or refund of the ticket will be given.

Reservation Info

Reservation Closing Time
Online Reservation : One day before the performance date (23:59:59)
Phone Reservation : Can be done until the performance date if tickets are available

Reservation Cancellation Time
Online Reservation : One day before the performance date (23:59:59)
Phone Reservation : Until 18:00 on the day before the performance date

Reservation Cancellation Fee
A cancellation fee is applied according to the length of time when a reservation is cancelled.
The cancellation fee is applied according to the performance date and not the reservation date.
This is applicable to both online/phone reservations

LENGTH OF TIME CANCELLATION FEE
Reservation Date X
4 Days before the Performance X
3~1 days before the Performance 10% of the Ticket Price
Performance Date Cancellation Prohibited

Reservation Modificiation
Partial Cancellation: A partial cancellation of tickets can be done on the Reservation Confirmation/Cancellation page
– The rest of the payment needs to be approved again, and the previous payment automatically becomes cancelled
(the system is automatically re-approved). Reservation Modification: Details such as date, time, seat,
and discount options can be modified through a full cancellation of the reservation, and then a re-reservation.
– A cancellation fee is applied according to the reservation cancellation regulations.
Modification/Cancellation from another reservation site: When reserved from other sites,
modifications and cancellations are only allowed on those sites.

Reimbursement per Payment Method
Online : After a full reimbursement, a cancellation fee is approved after a length of time according to the reimbursement process of the respective card company.
Phone : The amount not approved on the day of the reservation. Only the cancellation fee is approved on the day of the performance.

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